Customer Service isn't just a department, its our entire company.
We don't want to push our ideas on to customers, we simply want to make what they want.
Service and Support
At Vithran, our support and services go beyond delivery — we ensure every solution is implemented seamlessly and performs reliably. From pre-sales consultation to post-installation assistance, our team is dedicated to providing responsive, knowledgeable, and pragmatic support every step of the way.
01
Planning and Discovery
Our Planning & Discovery stage is where insight meets intention — we engage with customers through in-depth questions and site visits to understand their unique needs, then carefully plan tailored product and solution proposals based on their industry and objectives.
02
Requirement Analysis
In the Requirement Analysis stage, we translate observations into action — analyzing customer inputs, site conditions, and operational needs to define clear technical and functional requirements that form the foundation of a successful AV solution.
03
Design and Value Engineering
In the Design & Value Engineering stage, we craft precise solutions tailored to customer needs while leveraging our next-generation product portfolio to enhance functionality, usability, and scalability — all while optimizing costs through smart value engineering.
04
Delivery and Implementation
In the Delivery & Implementation stage, we ensure our solutions arrive at the right place, at the right time — backed by expert guidance and hands-on support. Whether it’s a simple setup or a complex integration, our team is there to assist every step of the way, ensuring smooth and successful implementation.
05
Testing and Quality Assurance
In the Testing & Quality Assurance stage, we go beyond functionality — we ensure the solution works for you. Every system is rigorously tested, fine-tuned, and hardened to withstand real-world use cases and unexpected scenarios, delivering reliability you can count on.
06
Support and Maintenance
Our Support & Maintenance stage ensures end-to-end assistance throughout the lifecycle of the solution. We don’t just supply— we stay invested, putting long-term systems and protocols in place to guarantee reliability, minimize downtime, and support evolving customer needs.
07
Warranties and Repairs
Our Warranty & Repair promise ensures peace of mind — with a 24-hour replacement warranty on most products and readily available spare parts and technicians for swift repairs. We’re committed to minimizing downtime and costs, keeping your systems running smoothly without disruption.
08
API Integrations and Development
Our API Integrations & Development service ensures seamless connectivity — we build custom connectors that enable our products to communicate effortlessly with your existing systems. Whether it’s automation, data exchange, or unified control, we make integration smart, smooth, and scalable.